RetailBets – Privacy Policy

Last Updated: May 30, 2025

This Privacy Policy describes how RetailBets (“RetailBets,” “We,” “Us,” or “Our”) collects, uses, processes, and discloses your personal information when you access or use our RetailBets exchange platform, including its website, mobile applications, and all related services (collectively, the “Service”).

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. By accessing, using, or registering for the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

We collect various types of information to provide and improve our Service to you.

1.1. Information You Provide Directly to Us

When you register for an account, use our Service, or communicate with us, you may provide us with the following types of personal information:

1. Identity Data: Full name, date of birth, gender, nationality, national identification number (e.g., Zimbabwean National ID), passport number, and other government-issued identification details.
2. Contact Data: Residential address, email address, phone number.
3. Financial Data: Bank account details (bank name, account number, branch code), EcoCash wallet details, and other payment information necessary for fiat transactions.
4. Transaction Data: Details about your stablecoin and Fiat transactions, including amounts, dates, times, and counterparty information.
5. Cryptocurrency Wallet Data: Your external wallet addresses for deposits and withdrawals.
6. Proof of Address: Documents such as utility bills or bank statements to verify your residential address.
7. Source of Funds/Wealth Information: Information and documentation related to the origin of your funds, as required for AML/KYC compliance.
8. Communications Data: Information you provide when you communicate with our customer support, participate in surveys, or interact with us through other channels.

1.2. Information We Collect Automatically

When you access and use the Service, we may automatically collect certain information about your device and usage patterns:

1. Device Information: IP address, operating system, browser type, device identifiers, mobile network information.
2. Usage Data: Details of your access to and use of the Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Service.
3. Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8 for more details).

1.3. Information from Third Parties

We may receive information about you from third-party service providers, such as:

1. Identity Verification Services: To assist with our KYC and AML compliance obligations.
2. Financial Institutions: Banks and payment processors involved in your fiat transactions.
3. Public Databases: Information from public records to verify your identity or address.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our Service, and to comply with legal and regulatory obligations.

1. To Provide and Maintain the Service: To operate our exchange platform, facilitate crypto and Fiat transactions, manage your accounts, and provide customer support.
2. For Identity Verification and KYC/AML Compliance: To verify your identity, conduct due diligence, and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) laws and regulations in Zimbabwe and other applicable jurisdictions. This is a legal requirement for us.
3. To Process Transactions: To execute your buy and sell orders, manage deposits and withdrawals, and process associated fees.
4. For Security and Fraud Prevention: To detect, prevent, and mitigate fraudulent or illegal activities, unauthorized access, and security breaches.
5. To Communicate with You: To send you transaction confirmations, service updates, security alerts, support messages, and other important notices.
6. For Internal Analytics and Service Improvement: To understand how users interact with our Service, analyze usage trends, troubleshoot technical issues, and improve the functionality and user experience of our platform.
7. For Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including reporting obligations to financial intelligence units or other authorities in Zimbabwe.
8. To Enforce Our Terms: To enforce our Terms of Service and other policies, and to protect the rights, property, or safety of RetailBets, our users, or others.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

1. With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as identity verification providers, payment processors, cloud hosting providers, and customer support platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
2. For Legal and Regulatory Compliance: We may disclose your information if required to do so by law, court order, or governmental request, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, prevent fraud, or ensure the safety of our users or the public. This includes sharing information with law enforcement agencies, regulatory bodies (e.g., Reserve Bank of Zimbabwe, Financial Intelligence Unit), and other government authorities as required by applicable laws related to financial services and anti-money laundering.
3. In Case of Business Transfer: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Service of any such change in ownership or control of your personal information.
4. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5. Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you personally with third parties for various purposes, including analytics, research, and marketing.

4. Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

1. Encryption: Using encryption technologies (e.g., SSL/TLS) to protect data during transmission.
2. Access Controls: Implementing strict access controls to limit who can access your personal information.
3. Regular Security Audits: Conducting regular security assessments and penetration testing to identify and address vulnerabilities.
4. Employee Training: Training our employees on data protection best practices and security awareness.
5. Physical Security: Protecting our physical infrastructure from unauthorized access.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means retaining your data for the duration of your account with us and for a period thereafter as required by Zimbabwean financial regulations (e.g., AML laws often require retention for at least five years after the business relationship ends).

We may also retain information for a longer period if required for legal disputes, regulatory investigations, or to enforce our agreements.

6. Your Rights

Subject to applicable Zimbabwean data protection laws, you may have the following rights regarding your personal information:

1. Right to Access: You have the right to request access to the personal information we hold about you.
2. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
3. Right to Erasure (“Right to be Forgotten”): You may have the right to request the deletion of your personal information under certain circumstances, subject to our legal and regulatory obligations to retain certain data.
4. Right to Object to Processing: You have the right to object to the processing of your personal information under certain conditions.
5. Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided in Section 11. We may require you to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use cookies for purposes such as:

1. Authentication: To identify you when you log in and keep you logged in.
2. Security: To protect your account and detect fraudulent activity.
3. Preferences: To remember your preferences and settings.
4. Analytics: To understand how you use our Service and improve its performance.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Links

Our Service may contain links to websites or services operated by third parties. This Privacy Policy does not apply to the practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We may also notify you via email or through a prominent notice on our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@retailbets.com Website: retailbets.com